Warranty

Unified Limited Warranty

Planters Unlimited warrants to the original purchaser that its products are free from defects in materials and workmanship, subject to the terms and conditions described below. This unified warranty is intended to simplify and standardize coverage across all brands while maintaining competitive protection relative to industry standards.

Planters Unlimited products made from Fiberglass, Fiberstone, GFRC, Steel, and Aluminum are warrantied for a period of three (3) years from the invoice date against defects that occur as a direct result of the manufacturing process under normal use and service. Covered defects include blistering, peeling, flaking, cracking, splitting, cupping, rotting, and structural failure. Artificial plants are warrantied for one (1) year under the same conditions.

Planters Unlimited may optionally offer a one-year finish warranty covering peeling, flaking, or blistering of paint, coatings, or textures under normal use. Variations in color, UV fading, chalking, oxidation, and other effects from natural weathering are excluded from finish coverage.

This warranty applies only to the original purchaser and is non-transferable. The warranty period begins on the invoice date.

Notification of Warranty Claim

If a defect is discovered, the purchaser must notify Planters Unlimited in writing within 30 days of discovering the issue and prior to performing any repair, alteration, or removal of the product. Notices must include:

• A description of the defect
• Clear photographs of the issue
• Proof of purchase (invoice)

Planters Unlimited must be allowed reasonable time to inspect the product. If Planters Unlimited determines that the claim falls within warranty coverage, Planters Unlimited will, at its sole discretion, repair the defective material, replace the defective material, or refund the original purchase price. Replacement products may vary slightly in color or texture and are not guaranteed to match the original product exactly. Any repair or replacement does not extend the original warranty period; the remaining portion of the original term continues to apply.

Planters Unlimited’s total liability will not exceed the original purchase price of the warranted product. Labor, removal, installation, equipment, or other associated costs are not covered.

Limitations of Warranty

This warranty will be considered void if any of the following conditions apply:

• Improper installation or failure to follow Planters Unlimited installation guidelines.
• Movement or failure of the supporting structure or ground.
• Damage caused by accidents, vandalism, misuse, neglect, or improper storage or handling.
• Modifications or repairs not authorized by Planters Unlimited.
• Use of chemicals, paints, or surface treatments not approved by Planters Unlimited.
• Adverse environmental conditions, air pollution, corrosive exposure, or improper cleaning agents.
• Naturally occurring weathering, including fading, chalking, patina, surface variation, or expected material changes from environmental exposure.
• Use of aluminum products as water features or under excessive load conditions.
• Damage caused by inappropriate soil types, inadequate drainage, or freeze–thaw cycles contrary to guidelines.

Freight and Transit

Damage occurring during freight transit is not covered under this warranty. Visible freight damage must be recorded at delivery while the product is still on the pallet. Concealed freight damage must be reported promptly within the carrier’s claim window.

Planters Unlimited will assist with claim documentation, when possible, but the carrier holds responsibility for freight-related damage.

Code Compliance

Purchasers are responsible for consulting local authorities regarding load-bearing requirements, installation regulations, or zoning restrictions. Planters Unlimited assumes no liability for improper installation or noncompliant applications.

Disclaimer of Other Warranties

THIS LIMITED WARRANTY IS THE ONLY WARRANTY PROVIDED BY PLANTERS UNLIMITED AND IS IN PLACE OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. PLANTERS UNLIMITED SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF USE, PROJECT DELAYS, OR DAMAGE TO PROPERTY.

Some states or provinces do not allow limitations on implied warranties or the exclusion of incidental or consequential damages, and therefore certain limitations may not apply. This warranty grants specific legal rights; additional rights may vary by region.